Privacy Policy

1. Introduction

At Holiday House Portsmouth, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any other way.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please refrain from using our website.

2. Information We Collect

We collect the following types of information: PII and HIPPA

2.1 Personal Identification Information

When you visit our website, sign up for services, or contact us, we may collect personal information such as:

• Name

• Email address

• Phone number

• Mailing address

• Medical or care-related information (when relevant to services)

• Any other personal information you voluntarily provide

2.2 Non-Personal Identification Information

We may also collect non-personal information about your interaction with our website, such as:

• IP address

• Browser type

• Pages visited

• Device type

• Referring URLs

• Time spent on the website

This data helps us improve the functionality and user experience of our website.

3. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve our services

• Respond to inquiries and fulfill service requests

• Process admissions or referrals

• Communicate with you about updates, policies, and important information regarding our services

• Personalize your experience on our website

• Ensure the safety and well-being of individuals in our care

4. Sharing Your Information

We value your privacy and will not sell, rent, or trade your personal information. However, we may share your information in the following cases:

• With Service Providers: We may share information with third-party service providers who assist us in operating our website and providing services (e.g., payment processors, hosting services).

• Legal Compliance: We may disclose information when required by law or to protect our legal rights.

• With Family or Legal Guardians: When necessary, personal health or care-related information may be shared with authorized family members or legal guardians, as part of the care process.

5. Security of Your Information

We take reasonable steps to ensure the security of your personal information. This includes administrative, physical, and technical safeguards to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to collect and store information when you visit our website. Cookies are small files stored on your device that help us improve the performance and functionality of the website. You may choose to disable cookies through your browser settings, though this may affect your experience on the site.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request corrections to any inaccurate or incomplete information.

• Deletion: Request that we delete your personal information, subject to legal or contractual obligations.

• Opt-out: You may choose to opt out of marketing communications at any time by using the unsubscribe link provided in emails.

To exercise these rights, please contact us at [email address or contact form link].

8. Third-Party Websites

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for the content or practices of those sites. We encourage you to review the privacy policies of any third-party websites before providing personal information.

9. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page, along with the updated date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

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Holiday House Portsmouth
4211 County St. Portsmouth, Va. 23707
Dbarnes@hhpinc.org
757-359-0003